Nearly half of complaints in Scotland are related to care homes

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Scottish care home complaints

Scotland’s independent scrutiny and improvement body for care services, the Care Inspectorate, resolved  884 out of 1815 complaints which are related to care homes accounting for 49.1% of all complaints. Nearly 20% of complaints were about childminders and 15.7% were about support services. More than 1100 complaints were at least partially upheld – including more than two thirds of all complaints about care homes, over issues including poor health care, under staffing, management of medication or poor communications.

One area of future change in the inspectorate’s work will be a greater focus on partnership working, given the Scottish Government’s legislative push towards integration of health and social care.

The Care Inspectorate’s CEO, Annette Bruton, expressed that one area of future change in the inspectorate’s work will be a greater focus on partnership working, given the Scottish Government’s legislative push towards integration of health and social care.

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