Communication and compassion drives care industry forward

What do you enjoy the most about working in care industry?

The world of healthcare and working in this industry offers many people rewards and benefits.

There is never a dull moment and it is rare to experience the same day twice.
Quite often people will ask what do you do for a living and when I tell them that I look after the elderly and specialise in those who have Alzheimer’s or a form of dementia. Often I get the reply “oh I admire what you do, I couldn’t do that you must have a lot of patience”. I know lots of healthcare professionals out there get the same reaction I’ve heard it a lot after almost 10 years in the profession. Sometimes it even makes me smile because yes there are a lot of people who could not do the job, you have to be a special kind of person.
For me I am passionate about every person having the care that they want and deserve. It didn’t take me long to work out in this profession that there are a lot of people with Alzheimer’s and dementia who don’t get listened to properly. I expect carers to listen and take their time wherever possible especially when they are looking after a person with Alzheimer’s.


What are the most important qualities a care home professional should have?


I believe that great health care professionals should have excellent communication skills that include being able to listen and speak clearly to residents and their families. They should be able to feel compassion and provide comfort and overall have empathy for the person they are caring for.
Health care can be stressful, long shifts and quite often the professional may encounter many traumatic situations. They need to be able to work without allowing the stress to cause them personal harm. Great health care professional always respect people and rules they should always be mindful of their employers confidentiality policies and respect the different cultures and traditions.


What is your personal motivation to work in the care home industry?

Caring is an active engagement in the total well-being of the person – putting the person’s needs at the centre of everything you do for them. This includes promoting, preserving and encouraging their capabilities and interests.

care-home-Christine ElsleyTo achieve this we need to share experiences with our colleagues and provide additional information for those staff that have an interest and enthusiasm for person-centred care. People understand better when they relate key ideas to their own life and for many they learn while they are doing.

I feel very privileged to be able to work with many individuals who share their lives with people on a daily basis and go that extra mile to help others.


Christine Elsley is a lead practitioner in Dementia Care and has a degree in Dementia studies. Most of all, she is passionate about people with dementia being looked after with dignity.